Data Deletion

To delete your NewZonix account, email privacy@newzonix.com from the email address registered to your account, and include that email address in your message.

Account deletion is carried out manually by an administrator; there is no self-service button to delete your account. We may need to confirm your identity before acting on a request, so that nobody else can delete your data. We will confirm when your request has been completed, within the time required by the law that applies to you.

• Reference images. You can remove a reference image you uploaded. This removes it from your active account straight away, but does not immediately erase the stored file or its record; those are erased when your whole account is deleted.
• Connected platforms. You can revoke NewZonix's access to a connected Facebook, Instagram, LinkedIn, YouTube or WhatsApp Business account at any time from that platform's own account, app or business settings.

When your account is deleted, we delete:

• your user accounts and sign-in sessions - existing sign-ins stop working immediately;
• your profile, business profile and brand details;
• your prompts, generated images and logos, and your website projects - published websites go offline;
• reference images you uploaded;
• the files stored for your account;
• NewZonix's stored copies of your connected-platform access tokens and connection records, including your WhatsApp Business account connection;
• your stored AI provider credential;
• your publishing records and usage records.

If your account holds data that our current deletion process does not yet cover, we will tell you what could not yet be deleted when we respond to your request.

There are currently no fixed retention periods or automatic deletion schedules. We keep your information while your account exists.

After your account is deleted, the following records may remain, pending a defined retention policy:

• payment records;
• subscription records;
• audit records, including the record of the deletion itself;
• an archived internal account record, which contains internal identifiers and account status but no profile or contact details;
• records of which versions of the Terms of Service and Privacy Policy were accepted, and when;
• invitation records, which contain the email address an invitation was sent to.

• Content you published elsewhere (for example, a Facebook or LinkedIn post) is held by that platform. Deleting your NewZonix account does not remove it; delete it on that platform.
• Platform authorizations. Deleting NewZonix's stored copy of a connection does not revoke the authorization you granted to NewZonix on Facebook, Instagram, LinkedIn or Google. You may need to revoke it yourself in that platform's settings.
• WhatsApp. When a WhatsApp Business account is connected through NewZonix's Meta onboarding, NewZonix's app is subscribed to that WhatsApp Business account at Meta. Deleting your NewZonix account does not remove that subscription or any access you granted at Meta; remove NewZonix's access in Meta's own business settings for that account.
• Your AI provider. AI requests were sent under your own account with the AI provider whose credential you supplied (currently OpenAI). Any records that provider keeps are governed by your agreement with it, and we cannot delete them for you.
• Razorpay keeps its own payment records under its own obligations and policies.

Our Privacy Policy explains what information we hold and why. For any question about deletion, contact RDMD Engineers and Consultants at privacy@newzonix.com.